Refund policy
Last updated: July 2026
Thank you for shopping at onnanokodamon. We want you to be completely satisfied with your purchase.
Returns We accept return requests within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide instructions on how to proceed.
Non-returnable items Due to hygiene reasons, the following items cannot be returned once opened:
- Hot water bottles that have been filled or used
Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Lost or Undelivered Packages If your package has not arrived within 45 days of your order date, please contact us and we will investigate and offer a replacement or refund.
Shipping Costs Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Cancellation Policy
Order Cancellations Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, your order may have already been processed and shipped by our supplier, and cancellation may no longer be possible.
To request a cancellation, please contact us immediately at [your email] with your order number.
After Shipment Once an order has been shipped, it cannot be cancelled. In this case, you may return the item after delivery in accordance with our Return & Refund Policy.
Contact Us For any questions regarding returns or refunds, please contact us at: well.saraimai@gmail.com